BW, 14 Oct. 2020
he grievance handling systems in garment and apparel factories are seen as one of the key factors that may affect employee health and wellbeing, leaving a significant impact on the business revenue and output of the employers. According to a recent publication of the International Labour Organization (ILO), “grievance handling is a key element in ensuring sound collective labour relations in the workplace”, which lays a solid foundation for strong employer-employee relationships, thus leads to increased productivity and profits for the business. Hence, the establishment and encouragement of a solid grievance handling system is crucial and it should be seriously taken in a coherent and coordinated manner, especially for the Better Work Viet Nam (BWV) participating factories.
Hansae Viet Nam Co., Ltd (Hansae), a factory located in Cu Chi district, Ho Chi Minh City specializing in knitted and woven garments, is pioneering a new way to address grievances. Hansae joined ILO Better Work Viet Nam since 2009. Being a part of the programme, Hansae has gone though many yearly assessments to evaluate to what degree the factory meets legal requirements on labour compliance issues. In the first few years, Hansae Viet Nam didn’t have much awareness of the importance of developing a strong grievance handling system, therefore, the company went through a phase of trial and error.
Through advisory and assessment sessions working with BWV Enterprise Advisors, Hansae Management has realized the importance of establishing a formal grievance procedure, and the factory has gradually built a new Grievance Handling unit to ensure that the grievances of the employees are being seriously taken.
The idea started with the establishment of an Grievance Handling Unit and recruitment of full-time Grievance Handling staff members. More interestingly, Grievance Handling staff is also part of a program that manages bipartite dialogue between management and workers. Thus, the grievance handling will also be facilitated in this way. As a member of Hansae Grievances Handling Unit, Thuan Tran quickly understood the positive impact and significant changes when a strong grievances handling system was introduced at the factory.
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